Return Policy

At Knead and Soothe, we recognize the importance of customer satisfaction and the need for a clear and concise return policy. Our return policy is designed to provide a structured approach to handling returns, ensuring that customers have a positive experience when purchasing our wellness products.

Our return policy allows customers a 30-day window from the date of receipt to request a return. This timeframe is established to ensure that customers have adequate time to evaluate the product and determine if it meets their expectations. It is essential that the item is returned in the same condition as it was received, which includes all original packaging and accessories.

Refunds are processed exclusively in the event of a product defect or other issues related to the purchased item. This policy is in place to maintain the integrity of our product offerings and to ensure that customers receive high-quality items. If a return is initiated due to a defect, customers are advised to contact our support team for guidance on the return process.

Upon receiving and inspecting the returned item, we will notify the customer regarding the approval status of the refund. If approved, the refund will be processed using the original payment method within a timeframe of 10 business days. It is important to note that the processing time may vary depending on the customer's bank or credit card company, and it may take additional time for the refund to be reflected in the customer's account.

In the event that more than 15 business days have passed since the approval of the return and the refund has not been received, customers are encouraged to reach out to our support team for further assistance. This proactive approach ensures that any potential issues are addressed promptly, maintaining a high level of customer service.

Overall, our return policy is structured to provide clarity and assurance to our customers, allowing them to shop with confidence. By adhering to these guidelines, we aim to foster a trustworthy relationship with our clientele, ensuring that their experience with Knead and Soothe is both satisfactory and rewarding.